S2#9 - Tom Bassett

Season 2, Episode 9 with Tom Bassett was such a treat for me!

Tom was part of the #Samaritans team who designed the e-logging system based on #Salesforce I currently use every week as a listening volunteer.

What was super exciting for me was that I was the actual end user, and I got to indulge in all sorts of questions about the actual project implementation.

My experience with not for profits and charities is that unlike corporates who have a hiearachical authority structure (and therefore is able to mandate change from the leadership level), NFPs and charities that rely on volunteers' internal motivations have different challenges.

It was not only an eye-opening conversation, but it was also very rewarding for me at a personal level.

It only cemented my deep belief that 𝗔𝗰𝘁𝗶𝘃𝗲 𝗟𝗶𝘀𝘁𝗲𝗻𝗶𝗻𝗴 is absolutely fundamental to Project Success.

I hope you will enjoy listening to this as much as I did making it.

If nothing else, you will learn how and why Samaritans were so successful at constantly rolling out change internally.

Our vision is that fewer people dy by suicide.

By actively listening and providing emotional support for our callers in need, we are able to create a safe space where they can explore their feelings and be heard.

If you're in the UK and you need support, please call freephone 116 123. Or you can email us at [email protected].

#OnThePeiroll

You can view the video and transcript here.